Returns, refunds & claims
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What is the return policy?
You can return your online order within 30 days of receiving your package. Please note that the shipping costs of your original order will not be refunded.
When trying on your items, please observe general hygiene rules and try on underwear or swimwear only over your own underwear. Items must be returned in perfect condition: they must not have been worn or washed, all inside and outside labels must still be attached, they must not have been altered or repaired, and they must be returned in their original packaging. Multi-pack items must be returned together as a complete pack; individual items from a multi-pack cannot be returned separately.
If you use the items beyond what is necessary to check their fit, size or functionality, we reserve the right to claim compensation for any resulting loss and, where applicable, return the goods to you.
We also reserve the right to deduct any discounts from your refund, where applicable, if the discount was subject to minimum purchase quantities or a minimum order value that is no longer met following the return.
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How can I return an online order?
Please register your return by following the steps:
- Enter the details of the order from which you want to return items.
- Select the item/s you would like to return and select the reason for the return.
- You will receive your return QR code in a separate email shortly after return registration.
Remember that you must bring the items you wish to return to your nearest Royal Mail drop point within 30 days from the delivery date of your order, before the return period expires.
The refund will be made in 10 working days by using the original payment method once you hand over the return parcel to a Royal Mail location. Please note that the shipping costs of your original order will not be refunded.
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I would like to return one or more items - but there was no return label in my package. What should I do?
In order to contribute to the Environment, we do not anymore send paper invoices or return slips.
If you want to place a return, you can register your return online and you will be provided with a return QR code in a separate email shortly after return registration.
You do not have to contact our customer service, you can register your return directly.
X - Can I return my online order at a Triumph Retail store?
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Can I exchange my items?
In order to exchange an item, please return your purchase following the return policy guidelines and place your order again.
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Can a courier come pickup my return?
Unfortunately this option is not currently available. You can take your return to your nearest drop point.
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I have received an item in the incorrect colour or size. Can you send me the correct item?
We strive to take all the steps for this not to happen. However, if exceptionally you get an incorrect or faulty item, please place a return according to the returns proceedure and place your order again.
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How and when will I receive a refund for my return?
The refund will be made in 10 working days by using the original payment method once you hand over the return parcel to a Royal Mail point. Please note that the shipping costs of your original order will not be refunded.
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Klarna - How do refunds work if I paid with Klarna?
Please note, if you selected Klarna as your payment method, all refunds will be handled by them. Please contact Klarna directly with any questions or concerns that you may have.
You can click here for more information on returns of purchases made with Klarna and here for more information on Klarna refunds.
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What is a complaint and when should it be filed?
A complaint is a way to report a problem with your order or product you received. You can file a complaint if:
- You received a damaged product.
- You received a dirty or faulty product.
- You received the wrong product.
- A product is missing from your shipment.
- Your shipment was lost during delivery or never arrived.
- You recently purchased a product that was damaged during use, even though you followed the care instructions.
Our Customer Service team will review your complaint and advise you on the next steps. Please do not return or send any products until a member of our team has contacted you with further instructions.
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How do I file a complaint about an online order?
If there's a problem with your order or the product you received, you can submit a claim through the Triumph Online Returns Center. Claims should only be submitted if the product you received is damaged, dirty, missing, or incorrect.
How to file a complaint:
- Open the Triumph Online Returns Center.
- Enter your order details.
- Select the product or products and the appropriate reason for the complaint.
- If asked, please send clear photos.
- Submit your complaint for consideration.
Our Customer Service team will review your complaint and contact you with further instructions.
Important: Please do not return or send any items until a member of our team has contacted you with further instructions.
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