Orders
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How do I find the product I am looking for in the website?
There are a few ways to locate the product you want:
- - You can browse through the different categories of the menu and use our filters in them to specify your preferred details.
- - You can also type what you are looking for in the search box which pops up whenever you click on the magnifier icon.
Whenever you find what your are looking for, click on the "Add to cart" button
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Can I cancel an order?
Due to our fast processing we are unfortunately unable to change or cancel your order. You can place a new order and/or return your previous order. For more information on our returns policy, please visit the returns page.
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Can I change the email address of my order?
The email address associated to an order cannot be modified after the order has been placed. If you would like to receive your tracking details, please contact our customer service and let us know your order date, order amount and delivery address.
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An item was missing or I received the wrong product. How do I proceed?
We apologise for the incomplete delivery, we strive to take all the measures for this not to happen. Please contact our Customer Service. Click here to open our contact form.
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I ordered the wrong item. Can I change it before it is delivered?
Unfortunately, we are unable to modify the items in an order order once it has been placed. You may place a new order and/or return the original order.
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How do I redeem a promotion code?
In order to redeem your promotion code or voucher, please follow the steps:
- - Add to the shopping cart the applicable for discount products
- - Enter the promotion code in the available section, right after choosing the delivery method
- - Confirm
Please note that you can only use one code per purchase and that some codes are valid for a limited time only.
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How can I redeem my promotion code later?
If you forgot to redeem your promotion code, you can contact our customer service here and provide us with your order number and name of the discount code.
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What should I do if my promotion code is not working?
If your promotion code is not working, please check whether it has already been used or has expired. Also make sure that the products you want to order are not excluded from the voucher promotion and that you are entering the code exactly how it appears in our banners.
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Is my personal data safe in the Triumph online shop?
Yes. Your personal data counts on optimal protection and we count on additional measures in order to support your trust. To secure your order and credit card data, we only send your data in encrypted form. For this we use the encryption method SSL (Secure Socket Layer).
Information on data protection at Triumph can be found in our data protection declaration.
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I want to withdraw from my contract with you.
If your order was placed less than 30 days ago, please return your order after it has been delivered. For more information on how to place a return, visit the returns section.
If your order was placed more than 30 days ago, withdrawal from the contract is unfortunately not possible.
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How can I contact your CS service?
You can contact our customer service by clicking here to open our contact form.
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