As soon as the package is dispatched, you will receive a confirmation email. This email contains a link which you can use to check the shipping status at any time. You can also use the "Check order status" section available in the main menu. Introduce your order number and billing post code and you will be able to track your order.

If you have an account, you can log in and check your order status directly from the tracking button available.

In order to contribute to the Environment, we do not anymore send paper invoices or return slips.

If you want to place a return, you can register your return online and you will be provided with an electronic return label that you may print at home and stick to your return package.

You do not have to contact our customer service, you can register your return directly.

If your order was placed before the 8th of April 2026, please click on the below button to place your return:

If your order was placed after the 8th of April 2026, please click on the below button to place your return:

The refund will be made in 3 working days by using the original payment method once you hand over the return parcel to a Royal Mail point.

In order to redeem your promotion code or voucher, please follow the steps:

• - Add to the shopping cart the applicable for discount products
• - Enter the promotion code in the available section, right after choosing the delivery method
• - Confirm

Please note that you can only use one code per purchase and that some codes are valid for a limited time only.

Due to our fast processing we are unfortunately unable to change or cancel your order. You can place a new order and/or return your previous order. For more information on our returns policy, please visit the returns page.