Complete your details below to become a full member
loyalty scheme here and receive regular updates about great offers and rewards. We offer free shipping to all My Triumph members.
Discover your benefits as a member
special
deals
Exclusive member deals
FREQUENTLY ASKED QUESTIONS
Overview
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What is the My Triumph loyalty scheme and how do I sign up for it?
With the My Triumph loyalty scheme you will receive exclusive offers and news relevant to you. It also helps us to make your shopping experience even more personal.
Do you want to be part of the My Triumph family? Then register on our website using the My Triumph registration form. Alternatively, the employees in the Triumph stores and Triumph outlets can also record your data. Participation is only permitted from the age of 18. Have you already registered in one of our stores? Then enter your membership number in the space provided on the registration page.
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What advantages does the scheme offer?
- Become part of product development.
- Be the first to get access to new products and sales.
- When you register, you will receive an exclusive surprise gift.
- You will receive a gift for your birthday and membership anniversaries. You are also entitled to regular vouchers and rewards.
- Benefit from exclusive product promotions from selected partner brands.
- Access to members-only events from selected partners.
- Receive invitations to exclusive member events with special entertainment and guests.
- Receive our special VIP service in our stores.
- Your personal shopping profile makes your shopping experience even more personal, with the product selection tailored to you.
Vouchers
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I just joined the My Triumph loyalty scheme. When will I receive my surprise welcome gift?
You will receive the surprise welcome gift immediately after registration.
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When will I receive my birthday surprise?
Your birthday surprise will be issued on the date of your birthday as stated in your user profile. You have 30 days to claim your gift.
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How do I redeem my promotional vouchers?
To redeem your promotional vouchers, simply select the voucher you would like to use when checking out online, or inform the store clerk that you would like to use the voucher from your account.
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Can I combine promotional vouchers?
You can combine a maximum of two promotional vouchers.
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What happens to my promotional voucher if part or all of my order is cancelled or returned?
Regardless of whether part or all of the order is cancelled or returned, the voucher that has already been used is no longer valid for your next purchase in store or for your next online purchase.
Manage your account
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How can I manage my account?
To manage your account, please log into your MyTriumph user profile on Triumph.com.
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The information in my account is incorrect. How can I update it?
To change your details, please log into your My Triumph account and click on the 'Edit' option under 'My Details'.
Other Frequently Asked Questions
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Can I use my My Triumph loyalty account when I shop at Triumph in another country?
The My Triumph loyalty scheme is only valid in the country where you registered for the scheme.
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Can multiple people share an account?
The My Triumph Loyalty Account is for one person only.
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How do I unsubscribe from the emails and leave the My Triumph loyalty scheme?
- To unsubscribe from the weekly newsletter, please click on the unsubscribe link at the bottom of the email.
- With the My Triumph loyalty scheme you will receive benefits by email. Please note that if you unsubscribe from My Triumph loyalty emails, your membership will be deactivated.
- To unsubscribe from certain My Triumph loyalty scheme emails and deactivate your membership, please click on the link at the bottom of the email.
- To leave the Triumph loyalty scheme permanently, please contact our customer service on +44 (0) 20 - 3455 0066 or use the Triumph loyalty account online or contact a sales representative in stores.
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Will Triumph share my account information with third parties?
Triumph may share your account information with carefully selected third parties as necessary to operate the scheme.
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Is my personal data safe?
The data that you made available to us when registering is stored in the central loyalty system of our partner Merkle. The data is stored in the EU. We have concluded an order processing agreement with the partner and carry out data protection impact assessments to ensure that the data storage and processing comply with the applicable regulations. Your e-mail address will also be saved in our ESP, which we use to send our newsletter and to send our member newsletter. This data is also stored within the EU.
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What data do you track and why?
- Your first and last name are recorded so that we can send you personal messages.
- E-mail address and/or residential address and/or telephone number so that we can communicate with you and send you relevant information about the loyalty scheme.
- We use your login information to create and manage your account and provide you with the appropriate benefits based on your activity.
- If you also give us your consent to marketing communication, you will become a newsletter subscriber. You will then receive the relevant information on sales campaigns, seasonal news and product stories.
- We also record your purchase history that you have made as a loyalty member in the Triumph online shop, in Triumph stores or in outlets. We need to collect transaction data in order to be able to offer you benefits that are right for you.
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How can I reset my password?
To reset your account password, please click the “Forgot Password” link on the online account login page. Alternatively, you can reset your password after logging into your online account by clicking on “Account Details” and then “Edit”.
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Can Triumph cancel my membership?
If Triumph has reason to believe that fraudulent activity is taking place on your account, or you appear to be violating the terms of the scheme to which you agreed when you enrolled in the scheme, Triumph has the right to cancel or pause your membership pending a thorough investigation.
