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Return policy Return policy
Return policy
Return

In order to return goods purchased online and receive a refund, we kindly ask you to complete the returns form contained in the package you received and send it back together with the goods in question. We would be grateful if you could also specify the reason for the return, this will help us to further improve our offering in the future. Please repackage the goods thoroughly to avoid transportation damage and ideally re-use the original packaging. Please be informed that items purchased in the Triumph online shop cannot be exchanged for other goods neither online nor in any Triumph retail store or outlet.

Returns period extended to 30 days. You can track your return through your order history in your account.

Please complete the returns slip by clearly marking the item that you wish to return and selecting the reason for your return.

Please ensure that all returns are sent back within 30 days of receipt of the goods. To return unsuitable products free of charge, please use the 'free returns label' enclosed within your delivery.

Place the goods that you wish to return in the box in which your products were delivered, ensuring that the product tags remain attached (any products missing this tag will not be refunded or exchanged). Please include the returns slip in the box and ensure that the box is sealed properly.

If you have already paid for the order, the amount will be refunded to you once the items have arrived back at our distribution centre. You will receive a confirmation of the return and refund (if applicable) by e-mail.


Please complete the returns slip by clearly marking the item that you wish to return and selecting the reason for your return.

Place the goods that you wish to return in the box in which your products were delivered, ensuring that the product tags remain attached (any products missing this tag will not be refunded or exchanged). Please include the returns slip in the box and ensure that the box is sealed properly.

Please ensure that all returns are sent back within 14 days of receipt of the goods. To return unsuitable products free of charge, please use the 'free returns label' enclosed within your delivery.

If you have already paid for the order, the amount will be refunded to you once the items have arrived back at our distribution centre. You will receive a confirmation of the return and refund (if applicable) by e-mail.


Can't find the returns slip?

That can happen sometimes. Please contact our Online Shop Customer Service:

E-mail: uk.service@triumph.com
Telephone: +44 (0)20 - 3455 0066
(subject to charges as per your telephone contract)

We will send you a new returns slip so you can return the goods to us postage paid. It would be a great help to us in locating your data faster if you could quote your Online Shop order number, first and last name and the e-mail address that you use.

Returned goods should be unused, clean and undamaged. Please note that we may ask for compensation for lost value in case the goods have been worn, washed or damaged.

You may also return products that are defective or incorrect. Please refer to our Online Terms and Conditions for details of our return policy.

Reimbursements

Shortly after you have received an email confirming the return of the goods, we will reimburse the amount you paid for the goods. The reimbursement of the shipping costs is made as per our General Terms and Conditions.
Please note: It may take up to ten business days for the amount to be credited to your account.

Refunds with PayPal:
Once the return parcel arrives at Triumph and it is processed you will receive a confirmation email. The refund will be credited directly to you PayPal account within the next days.

Your legal rights

Please note that nothing in this section affects your legal rights. You can obtain advice about your legal rights from your local Citizen's Advice Bureau or Trading Standards office.

As of: January 2019



Online-Shop Hotline

For questions concerning your order in the Triumph Online Shop

Mon – Fri

7 am – 7 pm

Phone
+44 (0) 20 - 3455 0066 +44 (0) 20 - 3455 0066

(Calls will be charged as local calls from a land line. Prices from mobile phones may vary)

E-mail:

uk.service@triumph.com

Triumph Customer Hotline

For questions concerning your purchase in retail or wholesale as well as for the Triumph brand and products

E-mail Triumph:

customer.services@triumph.com

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