Your browser currently is not set to accept Cookies. Please turn it on or check if you have another program set to block cookies.

Return & Cancellation policy Return & Cancellation policy
Return & Cancellation policy
Return

With Triumph’s process for trouble-free returns, sending items back is just as easy as ordering. Please note that we can only accept goods purchased from the online store and that goods ordered online cannot be returned to any Triumph retail outlets or other Triumph stores. To return goods purchased online, we kindly ask you to complete the return form contained in the package and send it back together with the goods in question. We would be grateful if you could also specify the reason for the return (incorrect size, not what you wanted, etc.). This will help us to further improve our offering in future. Please repackage the products thoroughly to avoid transport damages. Ideally, please re-use the original wrapping.

Please complete the returns slip by clearly marking the item that you wish to return and selecting the reason for your return.

Please ensure that all returns are sent back within 14 days of receipt of the goods. To return unsuitable products free of charge, please use the 'free returns label' enclosed within your delivery.

Place the goods that you wish to return in the box in which your products were delivered, ensuring that the product tags remain attached (any products missing this tag will not be refunded or exchanged). Please include the returns slip in the box and ensure that the box is sealed properly.

If you have already paid for the order, the amount will be refunded to you once the items have arrived back at our distribution centre. You will receive a confirmation of the return and refund (if applicable) by e-mail.


Please complete the returns slip by clearly marking the item that you wish to return and selecting the reason for your return.

Place the goods that you wish to return in the box in which your products were delivered, ensuring that the product tags remain attached (any products missing this tag will not be refunded or exchanged). Please include the returns slip in the box and ensure that the box is sealed properly.

Please ensure that all returns are sent back within 14 days of receipt of the goods. To return unsuitable products free of charge, please use the 'free returns label' enclosed within your delivery.

If you have already paid for the order, the amount will be refunded to you once the items have arrived back at our distribution centre. You will receive a confirmation of the return and refund (if applicable) by e-mail.


Can't find the returns slip?

That can happen sometimes. Please contact our Online Shop Customer Service:

E-mail: service@uk.triumph.com
Telephone: +44 (0)20 - 3455 0066
(subject to charges as per your telephone contract)

We will send you a new returns slip so you can return the goods to us postage paid. It would be a great help to us in locating your data faster if you could quote your Online Shop order number, first and last name and the e-mail address that you use.

Returned goods should be unused, clean and undamaged. Please note that we may ask for compensation for lost value in case the goods have been worn, washed or damaged.

You may also return products that are defective or incorrect. Please refer to our Online Terms and Conditions for details of our return policy.

Reimbursements

Shortly after you have received an email confirming the return of the goods, we will reimburse the amount you paid for the goods. The reimbursement of the shipping costs is made as per our General Terms and Conditions.
Please note: It may take up to ten business days for the amount to be credited to your account.

Refunds with PayPal:
Once the return parcel arrives at Triumph and it is processed you will receive a confirmation email. The refund will be credited directly to you PayPal account within the next days.

Your legal rights

Please note that nothing in this section affects your legal rights. You can obtain advice about your legal rights from your local Citizen's Advice Bureau or Trading Standards office.

Instructions for cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:


A. Instructions for cancellation
Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Triumph Online Shop, Postfach 72 11 63, 30531 Hannover, Germany, Tel. +44 (0)20 - 3455 0066, Fax 44 (0)20 - 3455 0055, e-mail: service@uk.triumph.com) of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We shall be responsible for the cost of return.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

As of: May 2015



Online-Shop Hotline

For questions concerning your order in the Triumph Online Shop

Mon – Fri

7 am – 7 pm

Phone
+44 (0) 20 - 3455 0066 +44 (0) 20 - 3455 0066

(Calls will be charged as local calls from a land line. Prices from mobile phones may vary)

Fax

+44 (0)20 - 3455 0055

E-mail:

service@uk.triumph.com

Triumph Customer Hotline

For questions concerning your purchase in retail or wholesale as well as for the Triumph brand and products

Mon - Thu

8 am – 5 pm

Fri

8 am – 4 pm

Phone
+44 (0)1793 – 720 330 +44 (0)1793 – 720 330

(Calls will be charged as local calls from a land line. Prices from mobile phones may vary)

E-mail Triumph:

customer.services@triumph.com

Back to top