Your order is shipped by standard or express delivery depending on your choice in the check-out. For standard deliveries Triumph is taking care of the shipping costs. For express deliveries, a shipping charge of £5.95 is due independent of the order value.
Standard deliveries are made via DHL Standard; express deliveries via DHL Express.
Usually, you can expect standard deliveries sent with DHL to arrive within 2 to 5 working days after your order has been approved and dispatched. Upon shipment of your order, you’ll receive an email notifying you of its status and orders are processed weekdays from Monday to Friday. In case no one is there to receive your order, you’ll receive a card informing you of the attempted delivery along with details about where and when to collect your package. Packages not collected within 20 days will be returned to Triumph.
For express deliveries via DHL Express, your order should arrive within 1 to 3 working days after it has been approved and dispatched. If you select Express Delivery, you will be charged an additional fee of £5.95 per package, regardless of the order value. As soon as your order has been shipped, you’ll be notified by email.
Orders place before 12 pm from Monday to Friday will normally be received within the following 1 to 3 working days. If an order is placed between 12 pm on Friday and all day Sunday, delivery will not occur before the following Tuesday. Express deliveries are not made on weekends and bank holidays. In case no one is there to receive your order, you’ll receive a card informing you of the attempted delivery along with details about where and when to collect your package. Packages not collected within 20 days will be returned to Triumph.
Different delivery address
We can easily send your order to a delivery address in United Kingdom that is not the same as the invoice address.
Shipping status check
You can check the shipping status of your order at any time. To do so, please use the link specified in the shipping confirmation email. The shipping status check does not work until after the sender’s system has been updated. If it does not work immediately, please try again at a later point in time.
Delivery not made, damaged or incorrect
If you do not receive your package although we have sent a delivery confirmation, please contact customer service by email or call +44 (0) 20-34550066. Customer service will tell you how to proceed.